TERMS & CONDITIONS OF SUPPLY
YOGA RETREAT TERMS
1. THESE TERMS
1.1. What these terms cover. These are the terms and conditions on which we supply services (the, “Yoga Retreat”) to you.
1.2. Why you should read them. Please read these terms carefully before you submit you order to us. These terms tell you who we are, how we will provide the Yoga Retreat to you, how you may change or end the contract with us, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1. Who we are. We are Christina Chung, sole trader established in England and Wales. My address is 17 Home Farm Lane, Radcliffe on Trent, Nottingham NH12 2LL, UK. And, Jenny Russell, sole trader established in Ireland.
2.3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your order.
2.4. ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1. How we will accept your order. Our acceptance of your order for the Yoga Retreat will take place when payment has successfully been made following the online instructions.
3.2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Yoga Retreat.
4. YOUR HEALTH
4.1. You are responsible for letting us know if you have any injuries and you agree to be mindful at all times of your own body’s capability during your participation in the sessions that are part of the Yoga Retreat. You undertake to immediately inform us if you experience any discomfort during an activity or believe you may have sustained an injury. In you have any concerns about an exercise during the Yoga Retreat, then you agree that you will stop and let us know.
4.2. You agree that it is your responsibility to consult a doctor with an understanding of yoga, prior to your participation in the Yoga Retreat, to confirm that you are sufficiently fit and healthy to undertake yoga classes and other physical activities that you may choose to do as part of the Yoga Retreat.
5. PROVIDING THE YOGA RETREAT
5.1. When we will provide the Yoga Retreat. We will be providing the Yoga Retreat on the dates specified on the website which can be found at www.chrissiechungyoga.com/findingharmony
5.2. We are not responsible for delays outside our control. If the Yoga Retreat is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take commercially reasonable steps to minimise the impact of the event on the Yoga Retreat.
5.3. What will happen if you do not provide required information to me. We will need certain information from you so that we can provide the Yoga Retreat to you, including for example, [Full name, contact number, email address]. We will contact you in writing to ask for this information. If you do not, within a reasonable time of us asking for it, provide us with this information, or you provide us with incomplete or incorrect information, we may end the contract (see Clause 10.1). We will not be responsible for not providing the Yoga Retreat or any part of the Yoga Retreat if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
6. YOUR RIGHTS TO END THE CONTRACT
6.1. You can end the contract before the Yoga Retreat has commenced. If you want to cancel this contract for the Yoga Retreat you must provide us with your cancellation notice at least 48 hours prior to the scheduled start date for the Yoga Retreat. Subject to you complying with this notice requirement, you will be entitled to a full refund of the price you paid, less the cost of any transaction fees (by way of example, without limitation, fees charged to us by organisations such as Paypal) within 5 working days. Any refund where notice is given within 48 hours of the event will be subject to our discretion.
6.2. Cancellation of the Yoga Retreat by us: If we have to cancel the Yoga Retreat (or a particular session of the Yoga) for any reason we will use reasonable endeavours to provide you with 24 hours notice of the cancellation and will arrange to refund you the price you have paid, less the cost of any transaction fees (by way of example, without limitation, fees charged to us by organisations such as Paypal) within 5 working days.
6.3. What happens if you have good reason for ending the contract. If you are ending the contract for a reason set out at 6.3.1 to 6.3.4 below the contract will end immediately and we will refund you in full less the cost of any transaction fees (by way of example, without limitation, fees charged to us by organisations such as Paypal). The relevant reasons are:
6.3.1. We have told you about an upcoming change to the Yoga Retreat or these terms which you do not agree to;
6.3.2. We have told you about an error in the price or description of the Yoga Retreat and you do not wish to proceed;
6.3.3. There is a risk the Yoga Retreat may be significantly changed because of events outside our control; or
6.3.4. You have a legal right to end the contract because of something we have done wrong.
7. OUR RIGHTS TO END THE CONTRACT:
7.1. We may end the contract if you break it. We may end the contract at any time by writing to you if:
7.1.1. you do not make any payment to us when it is due and you still do not make payment within seven business days of us reminding you that payment is due; or
7.1.2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Yoga Retreat.
7.2. You must compensate us if you break the contract. If you break or breach the contract we may charge you compensation for the net costs we will incur as a result of your breaking the contract.
8. IF THERE IS A PROBLEM WITH THE YOGA RETREAT
8.1. How to tell us about problems. If you have any questions or complaints about the Yoga Retreat, please contact us. You can contact us by writing to us at either email@example.com, or firstname.lastname@example.org
8.2. Summary of your legal rights. See the box below for a summary of your key legal rights in relation to the Yoga Retreat. Nothing in these terms will affect your legal rights:
Summary of your key legal rights:
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says:
You can ask us to rectify our services if they are not carried out with reasonable care and skill.
Our charges for the services must be reasonable.
Our services must be carried out in accordance with the timescales indicated to you within these terms.
8.3. Our guarantee in addition to your legal rights. We offer the following goodwill guarantee which is in addition to your legal rights (as described in Clause 8.2 and does not affect them. In the unlikely event there is a material defect in respect of the Yoga Retreat:
8.3.1. if remedying the defect is impossible or cannot be done within a reasonable time or without significant inconvenience to you we may, at our discretion, refund a portion of the price you have paid for the Yoga Retreat.
8.3.2. in all other circumstances we will use every effort to resolve any defect, without significant inconvenience to you, as soon as we reasonably can.
9. PRICE AND PAYMENT
9.1. Where to find the price for the Yoga Retreat. The price of the Yoga Retreat will be offered on a three tier/ option basis from which you get to choose:
Option 1 ~ €60 per person
Option 2 ~ €95 per person
Option 3 ~ €125 per person
9.2. When you must pay and how you must pay. You should follow the online instructions to make your payment.
10. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
10.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or our failure to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both us and you knew it might happen, for example, if you discussed it with us during the sales process.
10.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by my negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Yoga Retreat including that the Yoga Retreat is as described and supplied with reasonable skill and care.
10.3. We are not liable for any other losses. We only supply our services for domestic and private use. If you use the Yoga Retreat for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11. HOW WE MAY USE YOUR PERSONAL INFORMATION
11.1. We will only use your personal information for the reasonable administrative purposes required to facilitate your participation in the Yoga Retreat. We will maintain your personal information in accordance with UK data protection legislation.
12. OTHER IMPORTANT TERMS
12.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation but if we intend to do so, we will always tell you in writing. If this happens we will ensure that the transfer will not affect your rights under the contract.
12.2. You may only transfer your rights with our consent. You may only transfer your rights or your obligations under these terms to another person with our written consent.
12.3. Nobody else has any rights under this contract. This contract is between you, Christina Chung, and Jenny Russell. No other person shall have any rights to enforce any of its terms.
12.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you fail to make a payment and we do not chase you but we continue to provide the Yoga Retreat, we can still require you to make the payment at a later date.
12.6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Yoga Retreat in the English courts.
12.7. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, we will negotiate in good faith to agree to an independent dispute resolution entity and you will be able to submit a complaint to that entity. We will abide by the decision making of the dispute resolution entity we jointly agree to.